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June 12, 2003 05:13 pm ET - research by Lineage - US

Provider Maintenance 6/13-6/15

We have been alerted that a secondary service carrier beyond our ISP will be conducting an emergency cable move this weekend (June 13th – 15th). As a result of this move, a portion of our users may experience at most two disconnects at some point during the maintenance period of midnight and 2:00 AM on Saturday morning (6/14) while traffic is switched off and back on to the cable. These disconnects should not affect all users. However, as this is not directly within our control, we want to be sure users are aware and exercise caution during the overall maintenance period of 10:00 PM CDT June 13th – 6:00 AM CDT June 14th.

It should also be noted that the provider has reserved the period of 10:00 PM CDT Saturday, June 13th to 6:00 AM CDT Sunday, June 14th in the event that they do not complete the maintenance during the original period. Disconnects are unlikely in this case, but again we urge playing with caution.

June 12, 2003 05:15 pm ET (#1)

phil
Loyal Fan
147 posts
04-05-02

So basically, Hunt but if you die, NCs asses are covered?
Gotcha...

June 12, 2003 05:31 pm ET (#2)

FlaRrRr
Loyal Fan
103 posts
06-06-02

yea.. too bad its during a time when i will be playing a lot -_-; saturday night at 10pm? damn -_-

June 12, 2003 05:43 pm ET (#3)

Leilo
NC Staff
32 posts
11-26-01

Agreed, #2. Unfortunately this is a provider of a provider thing - meaning our influence over when it happens is zero. :(

However, to build on the news item, you can get an idea of whether you'll be affected or not by running a traceroute to 216.166.78.210. If you don't pass through Broadwing, you won't be affected by anything going on with the maintenance and you can happily ignore the entire news item.

If you do pass through Broadwing, its likely you'll be one of the disconnects.

June 12, 2003 06:34 pm ET (#4)

KnightSpirit
Loyal Fan
137 posts
04-27-02

~_~
What is "play with caution" supposed to mean?

Not to hunt dragons? or what? to hunt goblins?

June 12, 2003 06:35 pm ET (#5)

Yoshiki
Loyal Fan
667 posts
12-13-02

cool, always the same @_@. BTW if u dont know about traceroutes and bs how can you be aware -_-U
Yeah Knightspirit ppl like you and me that can easy end to goblin cannot hunt those days.

June 12, 2003 06:46 pm ET (#6)

megasnake
Loyal Fan
44 posts
02-02-03

I already predicted a mass d/c during friday the 13th~!!! i will be safely away from my elf and play my prince or knight ^.^

June 12, 2003 06:50 pm ET (#7)

Leilo
NC Staff
32 posts
11-26-01

#5 - If you need information on running a traceroute, you can find it in the Lineage support tool at http://support.lineage.com. Click "Find Answers" and enter traceroute into the search box. Open the first article listed and the info is in the lower section.

(Sorry for not posting the direct link to it, but it's like 1000 characters long and Amer would probably throw things at me for the spam.)

June 12, 2003 07:44 pm ET (#8)

phil
Loyal Fan
147 posts
04-05-02

dang.
i go through Broadwing =/
Oh well, it gives me the chance to sleep

June 12, 2003 09:00 pm ET (#9)

Shah
Loyal Fan
87 posts
06-10-02

what about the mass d/c and lag spikes we were having yesterday?

June 12, 2003 10:21 pm ET (#10)

LawfuI
Loyal Fan
1 posts
10-16-02

Seriously, I am really disappointed at NC Austin,

They gimme automatically reply or model answer for the lag spark, ask me to check FAQ blah blah blah...

They didn't even show me they're willing to help...
and say they checked their network log, all fine...

And then now gimme a news that the ISP going to have maintainence. They push all responsibilities to me (client side)

"if you lag spark, it's your problem", "yes, YOUR ISP's problem"

I want to point out that, NC's ISP can also have problems. Then what...?

Don't tell me NC's ISP need EMERGENCY maintainence if there is nothing wrong!

June 12, 2003 10:39 pm ET (#11)

Elle
Loyal Fan
1 posts
10-15-02

I agree too, "lag" and disconnects are ALWAYS on the client side or client ISP ... it will NEVER be on NC's ISP ... I had lag and disconnects suddenly for the last 2 weeks ... now they "notify" us that there will be maintenance? Then what about the experience loss to deaths cuz of the disconnects the last 2 weeks ... don't tell me it's not NC's ISP ...

Oh wait ... NC HAS told me it is my ISP problem ... not theirs : (i'm sure many of your have gotten this email from them before)

"Lag" is a term commonly applied to any perceived slowness with your connection to the game. It manifests as your movement being slowed and a long period of time between your action and the world's reaction -- such as doors taking a long time to open, attacks to occur, or objects to move.

Also, note that a few things look like lag but are actually slowdowns on just your system. This is heavily dependent on your system and tasks you might be running in the background.

”Internet lag” develops in your connection through the Internet to our servers. Signals from your computer go through many "nodes" on the way to the data center (where our servers are), and any of those nodes can cause a delay in that signal, which causes the perception of lag. While you are lagging in this way, the person next to you may not be. "Internet lag" caused in this way is utterly beyond our control -- the nodes are owned and controlled by other companies. The Internet is indeed chaotic and nobody can guarantee good Internet connectivity all the time. If you suspect this kind of lag, try a different Internet Service Provider (ISP), and use an Internet diagnostic tool to find out where the slowdown might be occurring. A "trace route" to www.lineage.com may be indicative of your connection to the Lineage servers, though not always fully indicative -- your route to www.lineage.com may end up looking better than your route to the Lineage servers actually is.

How can I tell where the lag or disconnection is happening?

If there is a faulty piece of hardware with your ISP, or on the route to the game servers, it will likely result in you experiencing lag, or even complete loss of Internet access. This can happen to dial-up and broadband (Cable/DSL/LAN) users alike. You may have exceptionally good ping times, and good trace and ping results, but an intermittent problem with hardware along the way can disconnect or lag you and then return to normal before you can capture the information with a trace route or ping. This makes troubleshooting extremely difficult since things work fine when you run the tests.

End of story .... lameness ... More hard work gone BECAUSE YOU NEED TO CHANGE ISP ALL THE TIME CUZ IT IS ALWAYS YOUR ISP'S FAULT THAT YOU LAG AND DIE!

June 13, 2003 04:06 am ET (#12)

lordgohan
Loyal Fan
64 posts
01-20-02

Im glad to see NC austin looking at other ISP's maintence times that could affect users in different areas and not just Texas.net

June 13, 2003 04:11 am ET (#13)

Nitrogun
Loyal Fan
229 posts
03-17-02

heh, last week i had my first D/C with my isp ever...(8months) i called them, and they told me there was nothing wrong at that point i got d/c.
After i got my d/c i could restart lineage right away. but 3 cerb chewed me up in beleth morph so i died anyway... x.x

June 13, 2003 09:48 am ET (#14)

Squirrel
Loyal Fan
14 posts
12-02-02

So let me get this straight, you have connections to Broadwing, the company that was bought for some odd billions of dollars by Cincinnati Bell, then sold last month for a few hundred millions????

My $DEITY. With all of the REAL tier 1 providors out there, why would you even use such a non-professional providor for bandwidth. $DEITY, no wonder all these people lag and disconnect so much. Broadwing can not do squat about their systems, there are no real hackers or gamers there at all, just some wannabe Microsoft Engineerers....

Hey, why not get real connectivity, call up TWTelecom.Net and get some serious bandwidth. A good 10 Gig pipe into there with a Sonnet Ring backbone, stuff like this wouldn't happen at all.

June 13, 2003 12:02 pm ET (#15)

tamashii
Loyal Fan
77 posts
02-03-03

Just so you guys know — June 13th is Friday. Not Saturday.

"It should also be noted that the provider has reserved the period of 10:00 PM CDT Saturday, June 13th to 6:00 AM CDT Sunday, June 14th in the event that they do not complete the maintenance during the original period. Disconnects are unlikely in this case, but again we urge playing with caution."

The above statement should be corrected. The previous paragraph has matching dates to days, but this one does not.

-t

June 13, 2003 06:55 pm ET (#16)

IDentity
Loyal Fan
17 posts
01-12-03

Today's my b-day!
Friday 13th zzzzzZZZZZ...looks like bad luck is already happening >.<

June 13, 2003 06:56 pm ET (#17)

IDentity
Loyal Fan
17 posts
01-12-03

p.s. - it's Mary-Kate and Ashley's b-day toO!
Woo Hoo!~
o.0

June 15, 2003 05:28 am ET (#18)

stupidity
Loyal Fan
132 posts
10-19-02

Any versions of windows later than Win95 have trace route programs built in. Just type in "tracert [ip address]" in the dos shell, or in the start->run box.

Meaningless posts will be deleted. You don't have to post on *every* article. ^^

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